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Cold Mango – Exchange & Return Policy
At Cold Mango, we want you to have a smooth and satisfying shopping experience. Please read our Exchange & Return Policy carefully before making a purchase. -
1. Return & Exchange Window
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We accept returns and exchanges within 48 hours of purchasing the product.
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Requests made after 48 hours will not be eligible for return or exchange.
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Once an order is placed, it cannot be cancelled under any circumstances.
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All confirmed orders must be received and will follow the standard exchange/return policy only.
- Sale or discounted items are not eligible for return or exchange.
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2. Eligibility Criteria
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The item must be unused, unworn, and in the same condition as received.
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All original tags and packaging must be intact.
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3. Size-Related Exchanges
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Exchanges requested due to customer size issues will be chargeable. (Charges – 100 to 150 INR)
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(Pickup/shipping charges or size exchange fees may apply.)
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4. Company Fault / Defective Products
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If the product has a manufacturing defect or any issue caused by the company, Cold Mango will take full responsibility.
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In such cases, exchange or return will be processed free of charge.
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All returned items go through a quality inspection. If the product shows signs of wear, stain, perfume, or damage, the exchange/return will be rejected.
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5. Proof of Issue
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For defective or damaged items, we may request photographic evidence before authorising the return or exchange.
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This helps us verify the issue quickly and process your request smoothly.
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