Refund policy

Cold Mango – Exchange & Return Policy
At Cold Mango, we want you to have a smooth and satisfying shopping experience. Please read our Exchange & Return Policy carefully before making a purchase.

1. Return & Exchange Window

• We accept returns and exchanges within 48 hours of purchasing the product.

• Requests made after 48 hours will not be eligible for return or exchange.

• Once an order is placed, it cannot be cancelled under any circumstances.

• All confirmed orders must be received and will follow the standard exchange/return policy only.

• Sale or discounted items are not eligible for return or exchange.

2. Eligibility Criteria

• The item must be unused, unworn, and in the same condition as received.

• All original tags and packaging must be intact.

3. Size-Related Exchanges

• Exchanges requested due to customer size issues will be chargeable. (Charges – 100 to 150 INR)

• (Pickup/shipping charges or size exchange fees may apply.)

4. Company Fault / Defective Products

• If the product has a manufacturing defect or any issue caused by the company, Cold Mango will take full responsibility.

• In such cases, exchange or return will be processed free of charge.

• All returned items go through a quality inspection. If the product shows signs of wear, stain, perfume, or damage, the exchange/return will be rejected.

5. Proof of Issue

• For defective or damaged items, we may request photographic evidence before authorising the return or exchange.

• This helps us verify the issue quickly and process your request smoothly.